FAQs

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

All orders ship from a central distribution center; therefore, shipping times differ slightly depending on the country in which you place your order.

Our current shipping time is averaging 10-20 days

***Please note orders can take up to 30 days or more due to COVID***

Yes, we offer free shipping on all orders over $100AUD.

We offer free shipping on all orders over $100, and a flat rate of $12.50 for all orders under $100AUD.

All of our products are tracked. Tracking may take 1-5 days to activate depending on where you are located, so please be patient.

We are a small Australian business based in Western Australia, however as we have a global customer base we ship worldwide with DHL, UPS, FedEx and other international carriers from China. We do not mark-up the shipping costs.