FAQs

Once you have placed your order, it cannot be cancelled unless your order has not shipped. If you no longer wish to receive your order that has already shipped, please return the item(s) you don't want within 30 days of receipt ( see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team at propfaceco@gmail.com and we will assist.

We ship all orders directly from our headquarters in the United States, therefore, shipping times differ slightly depending on the country in which you place your order.

Our current delivery times to the US are 2-7 business days and averaging 6-20 business days to locations outside of the United States.

If you have questions about our standard shipping to a specific location, please contact us at propfaceco@gmail.com. Our team is happy to assist with expedited options.

Yes, all orders over $250 automatically ship for free to all locations worldwide.

We offer free shipping on all orders over $250 and a flat rate for all orders under $250.

All of our products are shipped with tracking. Shipping confirmation and tracking details are sent to you via email as soon as the items have shipped. If you did not receive this email, please check your SPAM or Junk Email Folder, as sometimes these notifications do not show up in customers' main Inbox. Tracking may take 1-5 days to activate depending on where you are located, so please be patient. If you have any tracking questions or need more details about your shipment, please contact us at propfaceco@gmail.com.

We are a small business, now based in the USA. We ship to our global customer base directly from our US headquarters with DHL, UPS and USPS. The carrier used for your shipment will be dependent on the location and size of your shipment and will be confirmed in the Shipping Confirmation E-mail sent to a customer when a package is on the way. If you have any questions about expedited shipping options, please contact us at propfaceco@gmail.com and we are happy to provide options specific to your order and location.